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Botanica Collections
An Evening in Florence

Returns

CHANGE OF MIND

Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind due to the delicate nature of each item. Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details and colours of each piece. Please ensure you read the listing properly, noting dimensions and colours. If you arent sure whether a piece will match your gown or hairstyle, please get in touch with any styling or general questions and we will happily assist.

CUSTOM ORDERS

Due to the nature of custom orders, we are unable to accept refunds or exchanges on custom requests.

FAULTS

We have a fierce attention to detail and quality check every item multiple times before shipment. We take great pride in our work and we want you to love your piece as much as we loved creating it. We take every precaution to ensure our pieces are packaged safely and shipped via a registered and trackable shipping service. But we also understand sometimes we get things wrong. We are governed by Australian Consumer Law and will happily repair or replace an item that arrives damaged.

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